Shipping Policy
At Zolonda, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:
Order Processing and Delivery Schedule:
Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:
Order Cutoff Time: 6:00 PM (Eastern Standard Time)
Order Handling Time: 0-1 days (Monday - Friday)
Transit Time: 5-7 days ( Monday - Friday)
Order Confirmation:
After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.
Shipping Carrier:
We partner with FedEx to ensure timely and safe delivery. All orders from Zolonda come with free shipping.
Shipping Locations:
UNITED KINGDOM
| Condition | Transit time | Price | |
|---|---|---|---|
| Standard | — | 2 to 15 business days |
£3.95 GBP
|
| Express | — | 1 to 7 business days |
£19.95 GBP
|
EUROPE
| Condition | Transit time | Price | |
|---|---|---|---|
| Standard | — | 2 to 15 business days | £14.95 GBP |
REST OF WORLD
| Condition | Transit time | Price | |
|---|---|---|---|
| Standard | — | 2 to 17 business days | £24.95 GBP |
We reserve the right to cancel your order if your shipping destination is outside the scope of our services.
Contact Us:
For any questions or assistance, please reach out to our customer support:
Email: support@zolando.com
Address: JL Brands Limited, 21 Hean Close, Saundersfoot, Pembrokeshire, SA69 9AD, UK
Phone : +44 (0) 7813438322
Operating Hours: Monday - Sunday | 10:00 - 18:00 (EST)
Thank you for choosing Zolonda. We look forward to serving you.
